Offering services exclusively to the accommodation industry
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Web Inn's new online booking system is designed to get you and your potential customers to the "point of sale" and then start to build relationships for repeat visits.
The Systems Includes:
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Allows for online, real-time availability checking and booking of beds and /or rooms and /or units of any sort in any type of accommodation establishment.
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Provides powerful relationship management tools.
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Extreme flexibility.
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Has the capacity to accept credit card payments online.
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Full support and ongoing development to meet your needs.
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Can integrate fully with our content management websites - manage it all from one central point.
Can be used for an unlimited number of rooms (no additional fees).
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Multi-establishment license is also available, allowing you to manage more than one establishment from the same, central point.
Key Administrative Functions: -
Manage all bookings received online and those that you take by phone or email within one system.
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Receive immediate notification if an online booking is received.
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New bookings also give you an immediate alert on your computer desktop (screen).
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Set up multiple high seasons with different rates per room
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Set rates to run per person or per room.
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Set different rooms to have different rates - both in and out of high season, single and p.p.s.
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Set child rates - allows for 2 levels of child pricing.
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Set each room's letting period (eg, per night, weekly or monthly).
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Create specials for specific periods on specific rooms.
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Add your terms and conditions and enforce acceptance before a booking is accepted.
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Set up maximum number of people per room to ensure someone cannot abuse your facility by overbooking (especially where per-room rates apply).
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Make certain rooms unavailable for certain periods, even if not booked (eg. to allow for a possible booking that you expect, or during a period of renovation).
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Edit bookings, edit guest information, make notes about guests for future reference, flag a guest as a 'problem' so that any future booking from them will be highlighted to alert you, OR set the system to disallow a future booking from them OR to allow only a provisional booking from them.
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Mark bookings as confirmed.
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Void (cancel) bookings.
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Generate and send (or print) invoices for payments.
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System is fully searchable across all functions and extremely easy to navigate with the least number of clicks.
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View extensive reports with :
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all guest information;
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all bookings information;
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booking calendar by month or within selected 'to and from' dates;
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view history on repeat guests;
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email guests directly from your admin area (saves a copy in the system for future reference);
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View occupancy reports (calculates occupancy % per period);
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System is 100% live - you can never lose data because of a problem with your computer or connection;
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Take a full backup of your entire database at any time (excel spreadsheet format) or download only your current booking schedule (dates set by you).
RELATIONSHIP MANAGEMENT -
Easy-email function to keep in touch with guests that have previously booked with you.
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Birthday greeting emails automatically sent out to all previous guests (optional feature).
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Full newsletter functionality with opt-in and opt-out functionality - elect to send only to guests who have stayed with you before, or only those who previously cancelled, or only those who stayed within the last 12 months, or send to all.
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Easily send out Seasons greetings emails to all previous guests (optional feature).
GUEST FEATURES -
Check availability and make real-time bookings.
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Receive automated invoice as soon as booking is made (or the guest is taken directly to the credit card payment gateway if you are using one).
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Receive automated receipt of payment as soon as the administrator marks a manual booking as paid (where online credit card payment is not being used).
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Allow repeat guests to login to their own account area and book from there - makes it quicker for them to book because all their information is already in the system. In this guest account area they can view their own booking history and change personal details. Guest account area has a forgotten password function.
SECURITY -
System is hosted on secure, high-speed servers with Secure Socket Layer (information is encrypted).
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All information is automatically backed up daily.
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Your information and guest information is held on its own dedicated account and does not form part of any central database. You own the information.
SUPPORT -
System comes with an illustrated user manual so that even the most technophobic can feel secure in using it.
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Full support per telephone and email.
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Training sessions can also be attended at our premises if you are nervous of using the system or simply want to learn how to get the most out of it.
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